Production. A distinction must be made between games that are printed by Giochix directly and those that are printed “indirectly” by another publisher.

In the first case, we have direct control over the entire printing process and we can intervene quickly to adjust for any potential issues where necessary.

In the second case, we may only interact with the publisher that prints the game, without any ability to make immediate changes during the production process.

This means that once the games are printed by us, the shipping date that we have indicated in the project will be a reasonably safe deadline. While we are confident in our abilities to meet the designated timing, unfortunately, delays are always a possibility and this must be taken into account. In the second case, for “indirect” games, the shipping date is purely indicative.

It can happen also that the deliveries suffer a delay for reason out of our control and this should be taken in account.

-> Chimera Station is printed by Game Brewer. It is therefore an “indirect” game.

Components. Game specifications and components are to be considered indicative of the final product and may be changed during final production.

Fairs. It is possible for the game's shipment to be scheduled to occur during a time frame close to a larger game fair, such as Essen Fair in Germany or Lucca Comics and Games in Italy. It is important to note that we will be showing/selling the game at these fairs independently of campaign participant shipment status. Attending these fair events is vital to the game's chances for success.

Order Canceling. An order can be canceled/refunded before the end of the campaign by clicking on the specific button in the order page or within 15 days from the order date by sending us an e-mail with the specific request. Besides these options, the order is considered as valid and is not cancelable/refundable.
Orders paid only partially will be awaiting full payment before being processed and shipped.

No Reward. Participation is bound to buy a reward. It can be done also during the pledge manager phase, if available. We can not accept money as a donation. Any participations that do not end with the purchase of an asset will be canceled and refunded.

Shipments. We ship by postal service or by supported courier (UPS, GLS, SDA, etc.)

We reserve the right to separate the contents of an order into different shipments or to merge the contents of different orders in the same shipment to improve the shipment's delivery speed and any required logistics management. If this happens, there will not be any additional costs to you as a customer (nor right to any refund).

Shipments made by courier or by insured postal service can be tracked and are considered insured.

Shipments made by the postal service are not insured and cannot be traced. While rare it is also possible that a package may be lost (0.1-1%). The insurance option for postal services costs an additional 3 euros.

Courier shipments may take about 1-2 days for Italy, 3-6 days for EU/US/Canada and 1-2 weeks for the rest of the world. Postal service shipments require about 1-2 weeks for Italy, 2-7 weeks for EU/US/Canada and 4-8 weeks for the rest of the world. Please note that the postal service in the same case can be slow and may suffer several weeks of additional delay. This happens very rarely but it is still a possibility and is out of our control. If you would like a faster delivery, or wish to avoid any risk of a long delay in the arrival of the package, please use a courier service.

Courier shipment insures against package loss, destruction and package damage. Postal service insurance insures against package loss or destruction. Insurance requires a customer claim to be made when the package is delivered. Ask the postman.

If the game failed to arrive because of your mistake (wrong address, recipient absent, not picking up at courier/postal warehouse, etc.), you will have to pay an additional shipping/warehousing cost for us to re-send/re-deliver your game. This cost will also include the return costs of the game. On the other hand, if the error is ours, we will send it again to you at our expense. If the package is lost or destroyed, we will reship it at our expense only if it was insured.

Important: Please note that we will not reship any game without first having investigated what happened to the first shipment. This can be processeed quickly through the courier service option, but may require an additional 1-5 weeks through the postal service. 
We will no longer accept complaints related to the shipments of items of this campaign (package damaged, lost or missing contents) after 6 months from the date of shipment.

If you live outside of the European Community, custom's taxes may be added. This usually doesn't happen for boardgames; however, please check your country's rules and regulations as this aspect will not be our responsibility. (ver 15)