Availability. Please note that the estimated shipping date is indicative only. While we will do our best to meet this schedule, delays may occur due to factors beyond our control, such as production setbacks, logistics issues, or Customs delays. Please keep in mind that this is a shipping date, not a delivery date. Delivery timing depends on your location and the selected shipping method.

Communications. For any inquiries or support, please use the contact form available on our website.

Components. Contents, images, and illustrations are provided for reference purposes only and are subject to change without notice.

Fairs. If you choose to pick up your game at a convention and the product is unavailable, the event is delayed or canceled, our participation is retracted, or you fail to collect your order, you must update your shipping method. You can do this by clicking the "Change shipment" button on your order page at giochistarter.it. In such cases, you will be responsible for the applicable shipping costs. Please note that fulfillment may coincide with major industry events, such as Spiel Essen (Germany) or Lucca Comics & Games (Italy). We will showcase and sell the game at these fairs regardless of the campaign's fulfillment status. Participation in these events is vital to the project's overall success.

Cancellations and Refunds. Orders can be canceled for a full refund before the campaign ends via the dedicated button on your order page. After the campaign concludes, you may still request a full refund within 7 days by emailing us. Between 8 and 15 days after the campaign ends, cancellations are still permitted; however, the refund will be limited to 90% of the amount paid to cover processing and administrative fees. Beyond this 15-day window, orders are considered final and are no longer eligible for cancellation or refund.

Shipments. We ship via national postal services or supported couriers (e.g., UPS, GLS, SDA, DHL). We reserve the right to split orders into multiple packages or merge separate orders into a single shipment. Such adjustments will not result in additional costs to the customer, nor will they entitle the customer to any refund.

Tracking. Shipments sent via courier or insured mail are trackable. Standard postal shipments are not trackable; while loss is rare (statistically 0.1–1%), it can occur. Please note that uninsured packages that are lost in transit will not be refunded or reshipped.

Delivery Estimates. Courier shipments typically take 1–2 days for Italy, 3–6 days for EU/US/Canada, and 1–2 weeks for the rest of the world. Postal shipments generally require 1–2 weeks for Italy, 3–10 weeks for EU/US/Canada, and 4–14 weeks for the rest of the world. Postal services may experience significant delays, particularly during holiday seasons like Christmas. If you require faster delivery or wish to minimize the risk of delay, we strongly recommend selecting a courier service.

Insurance. Courier insurance covers loss, destruction, and damage. Postal insurance covers loss or destruction. To claim insurance, you must inspect the package upon delivery. If damage is visible, please ask the carrier to mark the receipt as "accepted with reserve" and notify us within 7 days.

Claims. Claims for lost or non-delivered packages must be submitted within 90 days of the shipping date. Claims for damaged or missing components must be submitted within 7 days of receipt. We use high-quality protective packaging; therefore, shipping damage is rare. Please note that we do not accept claims for minor aesthetic damage to the box; we only provide replacements for damages that affect gameplay or components.

Errors and Re-delivery. If a shipment fails due to customer error (e.g., incorrect address, absence during delivery, failure to collect from a warehouse), the customer must cover the additional shipping, return, and warehousing costs for re-delivery. Conversely, if the error is ours, we will reship the order at our expense. If an insured package is lost or destroyed, we will reship it at our expense. In this case, the customer may choose to use the same shipping method again; however, should the second shipment also be lost or destroyed, we will not provide further reshipments or refunds. Alternatively, the customer may upgrade to a more secure or reliable shipping method by paying the difference in cost. Please note that selecting a non-trackable method for a second shipment automatically exempts us from any further responsibility regarding the delivery. We will not reship any items until the cause of the initial delay has been investigated. This process takes approximately one week for couriers but can take 1–5 weeks for postal services.

Complaints Deadline. We will not accept complaints regarding this campaign's products later than 12 months after the initial shipping date. For any shipping-related issues, you must notify us within 7 days of delivery; failure to provide notification within this 7-day window will result in the claim being rejected.

Customs and Taxes. Depending on your country, Customs duties and taxes may apply. Shipping companies may also charge administrative fees for Customs clearance. Please note that these charges are NOT included in the shipping costs paid during the campaign or in the Pledge Manager. Any such taxes, duties, or fees are determined by your local authorities and must be paid by the customer upon delivery or when requested by the carrier. Please check your country's rules and regulations to determine them. If the project features a "friendly" shipping icon (e.g., EU-Friendly), Customs taxes and duties will not apply. Please note that this symbol is an indication based on current data; as regulations can change at any moment, any new or additional taxes or duties resulting from such changes will be the customer's responsibility, and the "friendly" status will no longer apply.

Shipping Costs. As fulfillment occurs months after the campaign, shipping costs are estimates. If carrier rates increase significantly, the customer is responsible for the difference. If the difference is not paid, we reserve the right to downgrade the shipping to a more economical method or cancel the shipment and change it to "In-person pickup" (at a fair or in Rome).

Pledge Manager. A few weeks after the campaign ends, the Pledge Manager will open. This allows you to confirm your order, add items, and update your address. The Pledge Manager will be open for a limited time. Failure to complete it by the deadline will result in:

• Loss of campaign-exclusive pricing on add-ons (standard retail prices will apply).

• Potentially higher shipping rates.

• No guarantee of availability for limited-edition or exclusive content.

• Possible delays in your shipment date.

• Loss of the "In-person pickup" option.